Reference

Your Account Rights and Our Terms

These terms and conditions govern your use of petir388 login and define the rights, obligations, and account conduct we expect from you and commit to ourselves.

Effective for all Indonesia accountsCovers DANA, OVO, GoPay, QRIS depositsAccount conduct rules apply 24/7Withdrawal terms includedSubject to applicable local law
petir388 login Your Account Rights and Our Terms
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How to Reach Us About These Terms

If any clause in our terms and conditions is unclear, or if you believe a term has been applied incorrectly to your account, our support team is available to clarify. You can reach us through live chat on the platform, which is staffed from 08:00 to 24:00 WIB daily, or submit a formal written query via email for issues that require documented review.

Team online

Live Chat

Our live chat channel is available from 08:00 to 24:00 WIB every day. Use this for immediate questions about how a specific term applies to your account or a pending transaction.

Email Support

For written records of term disputes or formal objections, email our team. We aim to respond within one business day, providing documented answers you can reference for your account records.

Account Help Centre

Our Help Centre contains the full text of current terms alongside a version history. You can access it from the account dashboard at any time, even from mobile in Jakarta or Surabaya.

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How We Uphold These Terms for You

Transparency in how we apply our terms and conditions is something we take seriously. Every account action — from deposit verification to withdrawal approval — follows documented internal procedures aligned with the…

Data Retention

Account data and transaction records are retained in accordance with applicable local law. You may request a summary of your stored data by contacting support via live chat or email during operating hours.

Cookie Policy

We use session and analytics cookies to maintain your login state and measure platform performance. You can manage cookie preferences from your browser settings at any time without losing your account access.

Account Security

Your account password and two-factor authentication settings are your responsibility under these terms. We will never ask for your password via chat or email; any such request should be reported to us immediately.

Who to Contact

For formal term-related complaints, address your query to our compliance team via email. Live chat handles operational questions, while written emails create a traceable record for account-level disputes.

Requesting Changes

You may request corrections to your account details — such as registered name or contact information — through the account settings page or via email support. Changes require identity verification before they take effect.

Term Amendments

When we update our terms, a notification appears on the login screen and in your account inbox. Continuing to use petir388 login after the effective date of any change means you accept the updated conditions.

Your Questions About Our Terms Answered

These are the questions we receive most often about our terms and conditions. If you have a question that is not covered here, our support team can address it directly through live chat between 08:00 and 24:00 WIB or via email for written documentation.

The full terms are available in your account dashboard under the Help Centre tab and on this page. We keep the published version current; whenever terms are revised, the effective date is updated at the top of the document.

Yes. All transactions processed through DANA, OVO, GoPay, and QRIS are subject to the same terms. Deposit references, withdrawal verification requirements, and refund conditions apply equally regardless of which payment rail you use.

We may suspend or permanently close accounts that breach our terms, including cases of fraudulent activity or multi-accounting. You will receive notice via your registered email, and you may request a review through our email support channel within 14 days.

Submit a data request via our email support address with your registered account details. We will compile and deliver a summary of stored account data in accordance with applicable local data-handling requirements, typically within five business days.

You may request account closure at any time through live chat or email. Before closure is finalised, any pending withdrawals to OVO, GoPay, or DANA are processed. Access depends on local law and whether outstanding verifications are complete.

We display a notification on the login screen and send an in-account message when terms are updated. The new effective date appears at the top of the terms page. Continuing to use the platform after that date confirms your acceptance.

Contact our compliance team by email with your account ID and a description of the disputed term application. We aim to respond within one business day with a documented explanation and, where applicable, a resolution path for your account.